Exam ITIL-4-Foundation Topic 2 Question 104 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 104
Topic #: 2
Which is the FIRST thing to consider when focusing on value?

Suggested Answer: A Vote an answer

When focusing on value, the first step is to know who are the customers and key stakeholders being served. Next, it is important to have an understanding of what consitutes value from the consumer's perspective.
https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=When%20focusing%20on%20value%2C%20the,value%20from%20the%20consumer's%20perspective.

by Maxwell at May 10, 2026, 10:27 PM

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