Exam ITIL-4-Foundation Topic 2 Question 112 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 112
Topic #: 2
Which practice MOST requires staff who demonstrate skills such as empathy and emotional intelligence?

Suggested Answer: B Vote an answer

"Service desk staff require training and competency across a number of broad technical and business areas. In particular, they need to demonstrate excellent customer service skills such as empathy, incident analysis and prioritization, effective communication, and emotional intelligence.
https://www.servicedeskinstitute.com/the-case-for-itil4-foundation-service-desk-analyst-training/#:~:text=%E2%80%9CService%20desk%20staff%20require%20training,effective%20communication%2C%20and%20emotional%20intelligence.

by Haley at Dec 20, 2025, 05:46 AM

Limited Time Offer

15%

Off

Get Premium ITIL-4-Foundation Questions as Interactive Self Test Engine or PDF

Comments

Chosen Answer:
This is a voting comment (?) , you can switch to a simple comment.
Switch to a voting comment New
Nick name: Submit Cancel
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
0
0
0
10