Exam ITIL-4-Foundation Topic 2 Question 161 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 161
Topic #: 2
How does customer engagement contribute to the 'service level management' practice?
1.It captures information that metrics can be based on
2.It ensures the organization meets defined service levels
3.It defines the workflows for service requests
4.It supports progress discussions

Suggested Answer: C Vote an answer

by Xenia at Apr 19, 2024, 01:11 PM

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