Exam ITIL-4-Foundation Topic 2 Question 214 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 214
Topic #: 2
Which statement about the 'service request management' practice is CORRECT?

Suggested Answer: A Vote an answer

by B123 at Jul 20, 2025, 10:46 AM

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B123
2025-07-20 10:46:07
Selected Answer: C
The correct answer is: C. Financial authorization is sometimes required for service requests

Explanation:
Service request management handles common user requests such as access to services, information, or standard changes.

Some service requests may require financial approval, for example, if the request involves purchasing software, hardware, or access to a premium service.

Why the other options are incorrect or less correct:
A. Service requests are fulfilled using simple workflows – Often true, but not always; some can be complex or require approvals.

B. A new workflow is created for each type of request – Incorrect. Standardized workflows are reused for efficiency.

D. Additional approval is sometimes needed for restoration of service – This refers more to incident management, not service request management. Restoration typically doesn't require extra approval.
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