Exam ITIL-4-Foundation Topic 2 Question 414 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 414
Topic #: 2
Which practice would help a user gain access to an application that they need to use?

Suggested Answer: A Vote an answer

by B123 at Jul 20, 2025, 10:37 AM

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B123
2025-07-20 10:38:07
Selected Answer: D
The correct answer is: D. Service request management

Explanation:
Service request management is the ITIL practice responsible for handling user requests that are not incidents, such as:

Access to applications

Password resets

Installation of software

Information requests

This is the standard process through which a user would request and gain access to an application they need.
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