Exam ITIL-4-Foundation Topic 2 Question 58 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 58
Topic #: 2
What is the definition of service management?

Suggested Answer: A Vote an answer

Service management is the term used to describe how organizations manage their services to deliver value to their customers and other stakeholders. Service management requires a set of specialized organizational capabilities, such as processes, roles, tools, and competencies, that enable the effective and efficient delivery of services1. Service management is also a professional practice supported by an extensive body of knowledge, experience, and skills3. References: ITIL Foundation - ITIL 4 Edition, page 2; ITIL 4 - A Pocket Guide, page 11.

by André at Feb 16, 2026, 07:52 AM

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André
2026-02-16 07:52:31
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