Exam ITIL-4-Foundation Topic 2 Question 78 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 78
Topic #: 2
Which TWO BEST describe the guiding principles?
* Short term
* Standards
* Recommendations
* Long-term

Suggested Answer: B Vote an answer

A guiding principle is a recommendation that provides universal and enduring guidance to an organization, which applies in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.
https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=A%20guiding%20principle%20is%20a,of%
20work%2C%20or%20management%20structure.

by Max at Feb 21, 2026, 06:39 PM

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