Exam ITIL-4-Foundation Topic 3 Question 22 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 22
Topic #: 3
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

Suggested Answer: C Vote an answer

Incident management is typically closely aligned with the service desk, which is the single point of contact for all users communicating with IT. When a service is disrupted or fails to deliver the promised performance during normal service hours, it is essential to restore the service to normal operation as quickly as possible.
https://www.bmc.com/blogs/itil-v3-incident-management/

by email2ankurdhiman at Jul 21, 2026, 04:14 AM

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email2ankurdhiman
2026-07-21 04:14:46
Selected Answer: A
unplanned maintenance comes under incident.
Changes should be either pre authorized changes or standard/Normal changes. all these are planned.
So, option A is the correct answer.
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