Exam ITIL-4-Foundation Topic 3 Question 242 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 242
Topic #: 3
Identify the missing word in the following sentence.
The purpose of the service configuration management practice to to ensure mat accurate and reliable information about the configuration of [?], and the is that support mem, is available when and where it to needed.

Suggested Answer: C Vote an answer

The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of IT assets, and the relationships that support them, is available when and where it is needed1. IT assets are any financially valuable components that can contribute to the delivery of an IT product or service2. Configuration items are any component that needs to be managed in order to deliver an IT service3. References: ITIL Foundation - ITIL 4 Edition, page 15; ITIL 4 - A Pocket Guide, page
36; ITIL 4 Practice Guide: Service Configuration Management, page 7.

by Olivia at Aug 10, 2024, 10:45 PM

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