Exam ITIL-4-Foundation Topic 4 Question 272 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 272
Topic #: 4
Which of the following is included in the purpose of the 'continual improvement' practice?

Suggested Answer: C Vote an answer

Continual improvement encompasses all elements of the ITIL SVS. It involves aligning an organization's practices and services with changing business needs, through the ongoing assessment and improvement of each element involved in the management of products and services. Continual improvement applies to the SVS in its entirety, as well as to all of the organization's products, services, service components, and relationships, and is the responsibility of every individual involved in service management.
https://www.bmc.com/blogs/itil-continual-improvement/

by Julius at Aug 04, 2024, 08:25 AM

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