Exam ITIL-4-Foundation Topic 4 Question 382 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 382
Topic #: 4
What term is used to describe the functionality of a service?

Suggested Answer: C Vote an answer

Explanation
Utility is defined as "the functionality offered by a product or service to meet a particular need"2. Utility can be summarized as "what the service does" and can be used to determine whether a service is able to meet its intended outcomes1.

by Stev at Sep 03, 2024, 12:37 AM

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