Exam ITIL-4-Foundation Topic 4 Question 50 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 50
Topic #: 4
What is the definition of "service management"?

Suggested Answer: D Vote an answer

Service management is a set of specialized organizational capabilities for enabling value for customers in the form of services. These capabilities include tangible things like capital, people, and equipment, and can also include intangible things like knowledge, management and skills. These capabilities can also include intangible things, like knowledge, management, and skills.
https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=Service%20management%20is%20

by Ives at May 29, 2026, 10:35 PM

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