Exam ITIL-4-Foundation Topic 5 Question 136 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 136
Topic #: 5
Which of the following is the MOST important for effective incident management?

Suggested Answer: D Vote an answer

Explanation
Effective incident management often requires a high level of collaboration within and between teams as this can facilitate information-sharing and learning, as well as helping to solve the incident more efficiently and effectively. There may also be a need for good collaboration tools so that people working on an incident can work together effectively. One technique that takes advantage of collaboration is termed swarming. This brings many different stakeholders together to work on the issue. Management of incidents may require frequent interaction with third party suppliers, and routine management of this aspect of supplier contracts is often part of the incident management practice.
https://www.bmc.com/blogs/itil-incident-management/

by Neil at Oct 04, 2024, 12:20 AM

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