Exam ITIL-4-Foundation Topic 5 Question 149 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 149
Topic #: 5
Which activity is part of the 'continual improvement' practice?

Suggested Answer: D Vote an answer

by B123 at Jul 20, 2025, 10:59 AM

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B123
2025-07-20 10:59:43
Selected Answer: B
The correct answer is: B. Making business cases for improvement action

Explanation:
The Continual Improvement practice focuses on identifying, prioritizing, and implementing improvements in services, processes, or practices. Part of this involves justifying improvement actions, often by making a business case to get approval and resources.

Why the other options are less suitable:
A. Logging and managing incidents that result in improvement opportunities — This is part of Incident Management, not Continual Improvement.

C. Authorizing changes to implement improvements — This falls under Change Enablement (Change Management), not Continual Improvement.

D. Identifying the cause of incidents and recommending related improvements — Primarily a task of Problem Management, which can feed Continual Improvement but isn’t part of the practice itself.
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