Exam ITIL-4-Foundation Topic 6 Question 44 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 44
Topic #: 6
Which TWO types of competence are MOST important 'or service desk staff?
1. Knowledge of business processes
2. Collaboration skills
3. Advanced technical knowledge
4. Workflow design skills

Suggested Answer: A Vote an answer

by Eden at Aug 12, 2026, 03:46 PM

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