Exam ITIL-4-Foundation Topic 6 Question 65 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 65
Topic #: 6
Which of the following statements about 'outcomes' is TRUE?

Suggested Answer: C Vote an answer

An outcome is a result for a stakeholder enabled by one or more outputs1. Outputs are tangible or intangible deliverables of an activity1. For example, a service provider may produce a report (output) that helps a customer make a decision (outcome)2. References: ITIL Foundation - ITIL 4 Edition, page 3; ITIL 4 - A Pocket Guide, page 13.

by Mignon at Aug 08, 2024, 08:07 AM

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