Exam ITIL-4-Foundation Topic 7 Question 135 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 135
Topic #: 7
Which describes an unresolved problem which has been already analysed?

Suggested Answer: C Vote an answer

A known error is a problem that has been analysed but not resolved1. This means that the root cause of the problem has been identified, but a permanent solution has not been implemented yet2. A known error can be recorded in a known error database (KEDB) and linked to related incidents and problems3. Reference: ITIL Foundation - ITIL 4 Edition, page 15; ITIL 4 - A Pocket Guide, page 35; ITIL 4 Practice Guide: Problem Management, page 8.

by Mandel at Dec 05, 2024, 11:28 AM

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