Exam ITIL-4-Foundation Topic 7 Question 19 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 19
Topic #: 7
Which service value chain activity deals with the purchase of new products?

Suggested Answer: B Vote an answer

In ITIL, there are six activities in the service value chain which represent the steps an organization takes in the creation of value:
Plan
Engage
Design and Transition
Obtain/Build
Deliver and Support
Improve
https://www.bmc.com/blogs/itil-service-value-chain/

by Sally at Feb 24, 2026, 09:32 PM

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haameed.salman
2026-05-08 00:00:39
Selected Answer: B
In ITIL, there are six activities in the service value chain which represent the steps an organization takes in the creation of value:
* Plan
* Engage
* Design and Transition
* Obtain/Build
* Deliver and Support
* Improve
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