Exam ITIL-4-Foundation Topic 7 Question 47 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 47
Topic #: 7
Which is described by the 'organizations and people' dimension of service management?

Suggested Answer: B Vote an answer

Explanation
The organizations and people dimension sets out the people aspects of service management to be considered when designing, operating and changing service offerings. People include employees, managers, executives, customers, supplier employees, or anybody else who is involved in the creation or consumption of services.
https://assyst.ifs.com/blog/itil4-organizations-and-people#:~:text=The%20organizations%20and%20people%20d

by Norman at Apr 15, 2026, 12:19 AM

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