Exam ITIL-4-Foundation Topic 8 Question 114 Discussion

Actual exam question for ITIL's ITIL-4-Foundation exam
Question #: 114
Topic #: 8
Which is the FIRST action when optimizing a service?

Suggested Answer: C Vote an answer

There are many ways in which practices and services can be optimized. Regardless of the specific techniques, the path to optimization follows these high-level steps:
* Understand and agree the context in which the proposed optimization exists
* Assess the current state of the proposed optimization
* Agree what the future state and priorities of the organization should be, focusing on simplification and value
* Ensure the optimization has the appropriate level of stakeholder engagement and commitment
* Execute the improvements in an iterative way
* Continually monitor the impact of optimization
https://www.bmc.com/blogs/itil-guiding-principles/

by Donahue at Nov 28, 2025, 08:21 PM

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