Exam ITIL4-DPI Topic 3 Question 16 Discussion

Actual exam question for ITIL's ITIL4-DPI exam
Question #: 16
Topic #: 3
Which statement describes the influence of services on service consumers' outcomes, costs, and risks?

Suggested Answer: A Vote an answer

DPI explains that servicesinfluence consumer outcomes, costs, and risksin complex ways. They may enable desired outcomes while also introducing new costs and risks. Thus, services cansupport some outcomes and negatively affect others. They never remove all risks (contradicts B), cost reduction is not the sole benefit (contradicts C), and D oversimplifies the cost-value relationship.
(Reference: ITIL 4 Strategist DPI, section on "Understanding value, outcomes, costs, and risks")

by Buck at Oct 18, 2025, 10:33 PM

Limited Time Offer

15%

Off

Get Premium ITIL4-DPI Questions as Interactive Self Test Engine or PDF

Comments

Chosen Answer:
This is a voting comment (?) , you can switch to a simple comment.
Switch to a voting comment New
Nick name: Submit Cancel
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
0
0
0
10