Exam AB-250 Topic 1 Question 88 Discussion

Actual exam question for Microsoft's AB-250 exam
Question #: 88
Topic #: 1
A retail company runs outbound proactive campaigns to remind customers about abandoned carts. Compliance requires that calls only use predictive dialing when representative availability is high, and fall back to progressive dialing during low-staffing periods.
You need to configure this behavior.
What should you do?

Suggested Answer: B Vote an answer

Dialing methods for proactive outbound campaigns can be configured at the workstream/campaign level, and organizations commonly schedule or condition dialing mode (e.g., predictive vs. progressive) based on expected representative availability to balance connect rates with compliance and abandonment-rate requirements. Recording settings are unrelated to pacing.

by Ryan at Oct 01, 2026, 10:47 PM

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