Exam ISO-9001-Lead-Auditor Topic 1 Question 94 Discussion
Actual exam question for PECB's ISO-9001-Lead-Auditor exam
Question #: 94
Topic #: 1
Question #: 94
Topic #: 1
You are conducting an ISO 9001 audit of a Materials Recycling Facility. The organisation processes waste plastics into raw materials for plastic bottle manufacturers. You reach the manual picking line where operators are removing contaminant materials from incoming products, such as plastic bags, plastic film and badly contaminated items that would compromise the recycling process. You interview the line supervisor.
You: "Why are these plastic items being rejected at this stage?"
Auditee: "They do not meet our processing standards."
You: "What is the reason for that?"
Auditee: "These items are likely to damage the machinery down the line. They can also compromise our quality standards. We need to protect our reputation for good quality output materials." You: "What happens to the rejected items?" Auditee: "Some get melted down in another process later on, and some are disposed of as waste products that cannot be recycled." You: "What happens to the waste products?" Auditee: "I'm not sure. I suppose they go to landfill." After further auditing, you have gathered additional evidence. Match the following statements to the correct ISO 9001 standard clause shown.
To complete the table, click on the blank section you want to complete so that it is highlighted in red, and then click on the applicable text from the options below.
Alternatively, drag and drop each option to the appropriate blank section.
You: "Why are these plastic items being rejected at this stage?"
Auditee: "They do not meet our processing standards."
You: "What is the reason for that?"
Auditee: "These items are likely to damage the machinery down the line. They can also compromise our quality standards. We need to protect our reputation for good quality output materials." You: "What happens to the rejected items?" Auditee: "Some get melted down in another process later on, and some are disposed of as waste products that cannot be recycled." You: "What happens to the waste products?" Auditee: "I'm not sure. I suppose they go to landfill." After further auditing, you have gathered additional evidence. Match the following statements to the correct ISO 9001 standard clause shown.
To complete the table, click on the blank section you want to complete so that it is highlighted in red, and then click on the applicable text from the options below.
Alternatively, drag and drop each option to the appropriate blank section.
Suggested Answer:
Explanation:
A # 8.4.3.a
B # 7.2.b
C # 10.2.2
D # 10.2.1
E # 6.2
F # 5.2.2.c
* 8.4.3.a - No specification is issued to the suppliers of waste plastic:This clause refers to the information provided to external providers, including requirements for products and services. If no specification is issued, it means the organization is not complying with this clause, which states:
"The organization shall ensure that the requirements for the products and services to be provided are adequately defined prior to communication to the external provider."
* 7.2.b - The picking operators have been trained:This falls under Competence requirements. Clause
7.2(b) requires that persons are competent on the basis of education, training, or experience:
"Ensure that these persons are competent on the basis of appropriate education, training, or experience."
* 10.2.2 - No documentation is retained for rejected materials:This relates to corrective action documentation. Clause 10.2.2 requires organizations to retain documented information as evidence of nonconformities and actions taken:
"The organization shall retain documented information as evidence of: the nature of the nonconformities and any subsequent actions taken..."
* 10.2.1 - The rejected materials are segregated:This links to the treatment of nonconforming outputs. Clause 10.2.1 discusses actions such as containment or segregation for nonconforming outputs:
"Deal with nonconforming outputs in one or more of the following ways: correction; segregation, containment..."
* 6.2 - Management has set an objective for the level of recycling:This refers to quality objectives.
Clause 6.2 requires that measurable quality objectives be established, and this includes setting performance targets:
"The organization shall establish quality objectives at relevant functions... The quality objectives shall be measurable..."
* 5.2.2.c - The quality policy appears in promotional material:Clause 5.2.2(c) requires the quality policy to be available to relevant interested parties. Using it in promotional material ensures that it is communicated externally:
"The quality policy shall be... available to relevant interested parties, as appropriate." References:
ISO 9001:2015, Clause 8.4.3 - Information for external providers
Clause 7.2 - Competence
Clause 10.2.2 - Corrective action documentation
Clause 10.2.1 - Nonconforming outputs
Clause 6.2 - Quality objectives
Clause 5.2.2 - Communicating the quality policy
by Magee at Nov 17, 2025, 04:11 AM
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