Exam Agentforce-Specialist Topic 1 Question 259 Discussion
Actual exam question for Salesforce's Agentforce-Specialist exam
Question #: 259
Topic #: 1
Question #: 259
Topic #: 1
Universal Containers uses Agentforce to manage its customer service operations. However, the company uses a completely separate, third-party AI agent system to manage its warehouse logistics. UC wants the Agentforce customer service agent to be able to seamlessly request shipping reroutes and collaborate autonomously with the warehouse agent.
Which open standard protocol is specifically designed to facilitate this exact type of cross-platform collaboration?
Which open standard protocol is specifically designed to facilitate this exact type of cross-platform collaboration?
Suggested Answer: C Vote an answer
The correct answer is C because Agent-to-Agent protocol is designed for interoperability between agents across different platforms, vendors, or systems. In this scenario, Agentforce must collaborate with a third-party warehouse logistics agent to request shipping reroutes. That is cross-agent collaboration, not just tool access or data retrieval. Model Context Protocol is more appropriate when an agent needs standardized access to tools, resources, or external context. Advanced Data Retrieval is not the relevant open standard for autonomous cross-platform agent collaboration. A2A provides the pattern for agents to discover, communicate, coordinate tasks, and delegate work securely across system boundaries. Salesforce's Agentforce interoperability guidance explicitly separates MCP-style tool/context access from A2A-style agent collaboration.
by Bernice at Jul 03, 2026, 09:03 AM
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