Exam AP-209 Topic 1 Question 61 Discussion

Actual exam question for Salesforce's AP-209 exam
Question #: 61
Topic #: 1
Dispatchers want a visual representation of when Service Appointments are getting closer to their due date on the 'Dispatcher Console'.
How can this requirement be solved?

Suggested Answer: A Vote an answer

The Dispatcher Console exposes the Gantt Palette feature, which lets admins color-code appointments based on field values. This produces immediate visual cues for dispatchers without leaving the Gantt.
* Option A is correct. Gantt Palette rules let an admin paint appointments in different colors based on field-level criteria - for example, red when Due Date is within 24 hours, amber within 3 days, green otherwise. The visual is exactly the kind of glance-and-go indicator the dispatchers asked for.
* Option B is incorrect because a daily email report does not give an in-context visual on the Gantt.
* Option C is incorrect because hover-to-read requires dispatchers to actively check each appointment, defeating the purpose of a visual indicator.
* Option D is incorrect because a column in the list shows the value but does not produce a visual representation that scales across many appointments at once.

by Colbert at Jun 30, 2026, 01:41 PM

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