Exam AP-209 Topic 2 Question 14 Discussion

Actual exam question for Salesforce's AP-209 exam
Question #: 14
Topic #: 2
Universal Container's object model uses a Work Order / Work Order Line Item (parent/child) relationship.
Several jobs will have required resources with special skills to execute.
How would an admin configure this?

Suggested Answer: C Vote an answer

Resource Preferences are supported on Work Order Line Items, which makes the parent/child Work Order pattern fully usable for jobs that require specific resources with specialized skills.
* Option C is correct. Resource Preferences can be added directly to the Work Order Line Item, with type 'Required' or 'Preferred', referencing the Service Resource(s) qualified for the specialized work.
The scheduling engine respects those preferences when picking candidates for the WOLI's Service Appointment.
* Option A is incorrect because Resource Preferences are supported in Complex Work scenarios, including WOLI-based hierarchies.
* Option B is incorrect because Resource Priority ranks all resources globally; it doesn't target specific resources for a specific Work Order Line Item.
* Option D is incorrect because Resource Preferences are supported on WOLI out of the box and do not require redesigning the data model.

by Merry at Oct 14, 2026, 08:28 PM

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