Exam Certified-Business-Analyst Topic 1 Question 175 Discussion
Actual exam question for Salesforce's Certified-Business-Analyst exam
Question #: 175
Topic #: 1
Question #: 175
Topic #: 1
Universal Containers recently launched a solution that leverages Service Cloud for its North America (NA) customer support team. Planning has started for the second phase of the project which will expand the solution to include the Asia Pacific (APAC) customer support team. The APAC readership team has indicated that its processes are similar to the NA team. The APAC team wants to see the high-level process areas that were used for the NA team so it car scope the key priorities for the overall business. The business analyst (BA) has scheduled a meeting with the APAC team. , Which action should the BA take during the meeting?
Suggested Answer: B Vote an answer
A capability model is a high-level representation of what a business does or needs to do in order to achieve its goals and objectives. A capability model can help a business analyst review the key process areas that were used for NA team with APAC team so they can scope their priorities for overall business improvement. A capability model can also help identify gaps or overlaps between different regions or teams.
References:
* https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep
/create-a-capability-model
* https://www.bain.com/insights/management-tools-capability-sourcing/
References:
* https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep
/create-a-capability-model
* https://www.bain.com/insights/management-tools-capability-sourcing/
by Lennon at Jun 27, 2026, 10:23 PM
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