Exam Certified-Business-Analyst Topic 1 Question 201 Discussion

Actual exam question for Salesforce's Certified-Business-Analyst exam
Question #: 201
Topic #: 1
A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the regions they support.
Which step should the BA include e in the business flowchart?

Suggested Answer: B Vote an answer

by Phoenix at Oct 13, 2026, 08:58 PM

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