Exam Certified-Business-Analyst Topic 2 Question 133 Discussion

Actual exam question for Salesforce's Certified-Business-Analyst exam
Question #: 133
Topic #: 2
Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department.
Which activity should be handled by a business analyst assigned to this project?

Suggested Answer: C Vote an answer

A business analyst assigned to a Service Cloud project should understand the current business processes and document the existing functionality of the customer service department. This will help them identify the gaps, pain points, and opportunities for improvement. Working with Salesforce to purchase the necessary licenses is a task for the project manager or sponsor. Managing existing Salesforce applications and activities is a task for the administrator or developer. References: https://trailhead.salesforce.com/content/learn/modules
/salesforce-business-analyst-certification-prep/customer-discovery https://trailhead.salesforce.com/content
/learn/modules/salesforce-business-analyst-certification-prep/business-process-mapping

by Steven at Jun 17, 2026, 02:40 AM

Limited Time Offer

15%

Off

Get Premium Certified-Business-Analyst Questions as Interactive Self Test Engine or PDF

Comments

Chosen Answer:
This is a voting comment (?) , you can switch to a simple comment.
Switch to a voting comment New
Nick name: Submit Cancel
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
0
0
0
10