Exam Certified-Business-Analyst Topic 2 Question 187 Discussion
Actual exam question for Salesforce's Certified-Business-Analyst exam
Question #: 187
Topic #: 2
Question #: 187
Topic #: 2
Universal Containers has a new client, and the business analyst wants to leverage customer-centric discovery to ensure a successful project outcome.
Which step of this process happens before the first requirements workshop?
Which step of this process happens before the first requirements workshop?
Suggested Answer: B Vote an answer
The step "Know Your Customer" occurs before the first requirements workshop as part of the customer- centric discovery process:
* Understanding Background and Needs: This step focuses on researching the client's business, challenges, and goals to tailor the discovery process effectively.
* Preparation for Workshops: Salesforce recommends thoroughly understanding the customer's context to ensure relevant and productive workshop discussions.
* Customer-Centric Approach: Knowing the customer aligns with Salesforce's best practices for delivering value-driven solutions through empathy and preparation.
* Understanding Background and Needs: This step focuses on researching the client's business, challenges, and goals to tailor the discovery process effectively.
* Preparation for Workshops: Salesforce recommends thoroughly understanding the customer's context to ensure relevant and productive workshop discussions.
* Customer-Centric Approach: Knowing the customer aligns with Salesforce's best practices for delivering value-driven solutions through empathy and preparation.
by Cornelia at Jul 16, 2026, 02:03 AM
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