Exam Certified-Business-Analyst Topic 4 Question 103 Discussion

Actual exam question for Salesforce's Certified-Business-Analyst exam
Question #: 103
Topic #: 4
A business analyst captures the following acceptance criteria for a user story about case reassignment in Service Cloud.
* A service manager can dick a Reassign button that changes the owner field of the case.
* A service manager is able to reassign cases-as part of the mobile experience.
* Reassignment functionality can be used on cases that have been auto-reassigned.
* Service reps are unable to reassign cases.
Which mistake was made?

Suggested Answer: B Vote an answer

by Marshall at Oct 14, 2026, 08:11 PM

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