Exam Certified-Strategy-Designer Topic 1 Question 145 Discussion

Actual exam question for Salesforce's Certified-Strategy-Designer exam
Question #: 145
Topic #: 1
A strategy designer is leading a project to reimagine in-app communication form. The CIO is a key decision maker but appears to be neutral-and even, at times, a detractor to the project.
What should the designer do to gain their alignment?

Suggested Answer: A Vote an answer

The best way to gain alignment from a key decision maker who is neutral or detracting from a project is to set up a conversation with them to name the challenge and listen to their objections, as this shows respect and empathy and allows for mutual understanding and feedback. Asking the sponsor to speak to them on behalf of the project or emailing them reiterating project status may not address their concerns or motivations effectively.

by Allen at Jul 17, 2026, 08:21 AM

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