Exam CRT-101 Topic 6 Question 167 Discussion

Actual exam question for Salesforce's CRT-101 exam
Question #: 167
Topic #: 6
Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers

Suggested Answer: B,D Vote an answer

Case escalation rules are used to escalate cases that have not been resolved within a certain time frame by changing the case owner, sending email notifications, or triggering workflow actions. You can use these actions to alert the appropriate users or groups when a case needs urgent attention or escalation. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_caseesc.htm&type=5

by Kim at May 09, 2024, 03:55 AM

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