Exam CRT-261 Topic 14 Question 196 Discussion

Actual exam question for Salesforce's CRT-261 exam
Question #: 196
Topic #: 14
A manager has noticed an increase in average case age. This is negatively impacting customer satisfaction. The manager wants to compare the amount of time that cases have spent within each status during their lifecycle. Which reporting solution should be recommended?

Suggested Answer: C Vote an answer

by Joyce at Jul 09, 2026, 03:40 PM

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