Exam CRT-261 Topic 19 Question 17 Discussion

Actual exam question for Salesforce's CRT-261 exam
Question #: 17
Topic #: 19
Support cent' agents at Cloud Kicks use a serv ce console. Over a few hours, an agent may work with up to 10 different customers. Often, agents need to return to a prior case and make a phone call to the customer. The telephone number to call is recorded in the case notes.
What are two recommended service console features that work together to improve the process ** Choose 2 answers

Suggested Answer: A,C Vote an answer

by Valentina at Dec 29, 2023, 12:39 PM

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