Exam Data-Architect Topic 5 Question 100 Discussion

Actual exam question for Salesforce's Data-Architect exam
Question #: 100
Topic #: 5
US is implementing salesforce and will be using salesforce to track customer complaints, provide white papers on products and provide subscription (Fee) - based support.
Which license type will US users need to fulfil US's requirements?

Suggested Answer: B Vote an answer

The best license type to fulfil US's requirements is the Service Cloud license. Service Cloud licenses are designed for users who need access to customer service features, such as cases, solutions, knowledge articles, entitlements, service contracts, and service console. Service Cloud users can also access standard CRM objects, such as accounts, contacts, leads, opportunities, campaigns, and reports3. Lightning Platform Starter license is not a good option because it is intended for users who need access to one custom app and a limited set of standard objects. Salesforce license is not a specific license type, but rather a generic term for any license that grants access to the Salesforce platform. Sales Cloud license is not a good option because it is intended for users who need access to sales features, such as products, price books, quotes, orders, and forecasts.

by Lance at Jan 22, 2024, 11:33 AM

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