Exam Experience-Cloud-Consultant Topic 5 Question 136 Discussion

Actual exam question for Salesforce's Experience-Cloud-Consultant exam
Question #: 136
Topic #: 5
Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?

Suggested Answer: A Vote an answer

Experience Tracker is a component that informs support agents working in the Service Console what actions a customer has taken on an Experience site. Experience Tracker shows information such as page views, searches, downloads, and case interactions that the customer has performed on the site. This helps agents understand the customer's context and provide better service.

by Ann at May 09, 2024, 01:19 PM

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