Exam Order-Management-Administrator Topic 1 Question 55 Discussion

Actual exam question for Salesforce's Order-Management-Administrator exam
Question #: 55
Topic #: 1
A customer orders two shirts and one jacket in B2C Commerce. The Order is ingested into Order Management. However, the customer decides to cancel the order prior to fulfillment. What object is created and linked to the Order Summary?

Suggested Answer: D Vote an answer

Explanation
The object that is created and linked to the Order Summary when a customer cancels an order prior to fulfillment is Cancel Order. A Cancel Order is a record that represents a cancellation request for an order or part of an order. A Cancel Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the cancellation reason, status, date, etc. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_cancel_order.htm&type=5

by Blake at Oct 28, 2023, 08:26 PM

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