Exam Plat-Admn-202 Topic 2 Question 227 Discussion

Actual exam question for Salesforce's Plat-Admn-202 exam
Question #: 227
Topic #: 2
Nickname__c is a custom text field on a contact record that is Utilized to override the contact name appearing on an email template. This Field is not required and is not always filled in. Which formula should an app builder use to select the contact's preferred Name for email communications?

Suggested Answer: C Vote an answer

The correct formula is:
IF(
NOT(ISBLANK(Nickname__c)),
Nickname__c,
FirstName
)
Salesforce recommends ISBLANK() to check whether a field has no value, including text fields. Since Nickname__c is optional, the formula first checks whether it is not blank. If it has a value, Salesforce uses the nickname. If it is blank, Salesforce uses FirstName.
A is incorrect because BLANKVALUE() is not used this way inside NOT().
B is incorrect because the logic is reversed and ISNULL() is not preferred for text fields.
D is incorrect because TEXT() is not needed for a text field and does not perform a blank check.

by Stanley at Sep 28, 2026, 07:14 AM

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