Exam Sales-101 Topic 1 Question 33 Discussion

Actual exam question for Salesforce's Sales-101 exam
Question #: 33
Topic #: 1
A sales representative wants to foster team selling, increase customer satisfaction, and decrease customer attrition at a critical account.
Which business capability can help implement these goals?

Suggested Answer: B Vote an answer

Account planning is the business capability that can help a sales representative foster team selling, increase customer satisfaction, and decrease customer attrition at a critical account. Account planning is the process of creating and executing a strategic plan for each key account, based on the account's goals, challenges, needs, and opportunities. Account planning helps the sales representative to align with the account team, understand the customer's business and industry, identify and prioritize the most valuable opportunities, and deliver personalized solutions that drive customer success and loyalty. References: [Sales Rep Training: Plan for Success], [Cert Prep: Salesforce Certified Sales Representative:Plan for Success]

by Brady at Jun 02, 2026, 06:26 AM

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