Exam Sales-101 Topic 4 Question 124 Discussion

Actual exam question for Salesforce's Sales-101 exam
Question #: 124
Topic #: 4
When a sales representative faces an objection, what is an effective first step to overcome it?

Suggested Answer: C Vote an answer

Acknowledging the objection and asking follow-up questions is an effective first step to overcome anobjection from the customer. Acknowledging the objection helps to show empathy and respect for the customer's concerns, as well as to avoid confrontation or defensiveness. Asking follow-up questions helps to understand the root cause, scope, and impact ofthe objection, as well as to clarify any misunderstandings or misinformation.References:https://www.salesforce.com/resources/articles/sales-objections/#sales-objections- handling

by Bob at Sep 29, 2026, 06:15 AM

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