Exam Sales-101 Topic 5 Question 127 Discussion

Actual exam question for Salesforce's Sales-101 exam
Question #: 127
Topic #: 5
A customer has questions about the features of one product they are evaluating.
What is the first step the sales representative should take to address this?

Suggested Answer: A Vote an answer

Supplying product references is the first step that the sales rep should take to address a customer's questions about thefeatures of one product they are evaluating. Product references are testimonials or case studies from existing customers who have used the product and can vouch for its features and benefits. Product references help to answer questions, provide proof points, build trust and credibility, and influence purchase decisions.
References:https://www.salesforce.com/resources/articles/customer-stories/#customer-stories-definition

by Kelly at Oct 12, 2026, 07:08 PM

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