Exam Salesforce-Certified-Administrator Topic 1 Question 70 Discussion

Actual exam question for Salesforce's Salesforce-Certified-Administrator exam
Question #: 70
Topic #: 1
A user at Northern Trail Outfitters Is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization.
Which two ways shouldthe administrator help the user log into Salesforce?

Suggested Answer: C,D Vote an answer

Explanation
To help a user who has attempted to log in multiple times and has been locked out of Salesforce, the administrator should reset password on the user's record detail page and use the unlock button on the user's record detail page. Resetting password will generate a new temporary password and send it to the user's email address. Using unlock will restore access for a locked-out user without changing their password or waiting for lockout period to end. Logging in asthe user or resetting the password policies will not help a locked-out user log in to Salesforce. References:
https://help.salesforce.com/s/articleView?id=sf.users_passwords.htm&type=5https://help.salesforce.com/s/article

by Octavia at Jul 09, 2026, 07:33 AM

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