Exam Salesforce-Certified-Administrator Topic 6 Question 79 Discussion

Actual exam question for Salesforce's Salesforce-Certified-Administrator exam
Question #: 79
Topic #: 6
The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority.
What tool should the administrator use?

Suggested Answer: B Vote an answer

Explanation
Assignment rules are tools that allow administrators to automatically route records to users or queues based on certain criteria. For example, an assignment rule can assign cases to different queues based on case priority, origin, type, or other fields. Assignment rules can be triggered when records are created manually, via email, web, or API. Assignment rules consist of multiple rule entries that define the criteria and actions for each assignment scenario. References:
https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_casesupport_assign.htm&type=5

by Carter at Jan 28, 2024, 02:05 AM

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