Exam Service-Cloud-Consultant Topic 1 Question 159 Discussion

Actual exam question for Salesforce's Service-Cloud-Consultant exam
Question #: 159
Topic #: 1
Service agents need to send emails with attachments to customers based on the case details.
Which Lightning Service Console feature should a consultant use to meet the requirement?

Suggested Answer: C Vote an answer

To facilitate service agents sending emails with attachments based on case details, configuring custom case actions in the Lightning Service Console is recommended. These actions can be tailored to include email templates and attachment options, streamlining the process for agents and enhancing case resolution efficiency.

by Caroline at Oct 05, 2026, 06:53 AM

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