Exam Service-Cloud-Consultant Topic 2 Question 182 Discussion

Actual exam question for Salesforce's Service-Cloud-Consultant exam
Question #: 182
Topic #: 2
The support manager at universal containers has noticed an increase in average case age, which is negatively impacting customer satisfaction. To research the situation, the support manager wants to know the amount of time that cases have spent within each status during their lifecycle.
Which reporting solution should a consultant recommend?

Suggested Answer: C Vote an answer

Explanation
A case snapshot report is a report that shows the values of selected fields at different points in time during the case life cycle. You can use this report to see how long a case spent in each status and what changes were made to the case over time. This report can help the support manager to research the situation and identify the causes of the increase in average case age. Verified References: Create Case Snapshot Reports

by gh at Nov 25, 2023, 08:56 PM

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gh
2023-11-25 20:56:58
Selected Answer: D
Answer should be D
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