Exam Service-Cloud-Consultant Topic 4 Question 138 Discussion

Actual exam question for Salesforce's Service-Cloud-Consultant exam
Question #: 138
Topic #: 4
A recent review of customer satisfaction surveys revealed the support center does a poor job of upseting new products to customers. Customers report dissatisfaction when calling for troubleshooting, billing, enrollment, or similar issues and receiving a sales pitch. However, customers that have been upsold new products are two times more likely to remain a customer.
What is the recommended method to ensure upselling only occurs when customers are likely to be receptive to the offer?

Suggested Answer: A Vote an answer

by Orville at Jul 15, 2026, 01:15 AM

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