Exam Service-Cloud-Consultant Topic 5 Question 256 Discussion

Actual exam question for Salesforce's Service-Cloud-Consultant exam
Question #: 256
Topic #: 5
Universal Containers (UC) is developing a strategy for supporting customers on social media sites. UC's requirements include the ability to: * Monitor Facebook fan page for new posts and comments from customers * Link new posts and comments to an existing customer record * Respond to posts from the existing Salesforce Console for Service * Create and link social personas to contacts What should a consultant recommend to meet these requirements?

Suggested Answer: A Vote an answer

by Brook at Sep 23, 2026, 02:06 PM

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