Exam Service-Cloud-Consultant Topic 6 Question 36 Discussion

Actual exam question for Salesforce's Service-Cloud-Consultant exam
Question #: 36
Topic #: 6
Cloud Kicks (CK) recently implemented Knowledge Centered Support to improve the expertise of its agents. The pilot focused on creating articles for the most common support topics. After the pilot, customer satisfaction has improved and average call time has decreased. To continue improving KPIs, CK wants to know where to focus its efforts next.
Which Knowledge dashboard should a consultant use?

Suggested Answer: D Vote an answer

by Ansel at Jan 21, 2024, 02:31 PM

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