Exam Service-Cloud-Consultant Topic 7 Question 26 Discussion

Actual exam question for Salesforce's Service-Cloud-Consultant exam
Question #: 26
Topic #: 7
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers

Suggested Answer: B,D Vote an answer

by Gemma at Jun 02, 2026, 02:03 AM

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